Terms of Service

Last updated: March 12, 2026

1. Acceptance of Terms

By accessing or using the Bipla platform at bipla.co (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Bipla is a software-as-a-service platform that enables businesses to deploy AI-powered customer service agents across messaging channels including WhatsApp and Telegram. The Service includes document management, knowledge base creation, calendar and booking management, and AI-generated responses to end-user inquiries.

3. Account Registration

To use the Service, you must create an account using Google OAuth. You must be at least 18 years of age. You agree to provide accurate information and to keep your account credentials secure. You are responsible for all activity that occurs under your account. Notify us immediately at hi@bipla.com if you suspect unauthorized access.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law
  • Upload or transmit content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
  • Send unsolicited messages (spam) through the Service or messaging channels
  • Attempt to reverse engineer, decompile, or disassemble any part of the Service
  • Circumvent or attempt to circumvent rate limits, security measures, or access controls
  • Configure AI agents to provide misleading, harmful, or deceptive responses
  • Use the Service to impersonate any person or entity
  • Interfere with or disrupt the Service or its infrastructure
  • Use the Service in a manner that violates the terms of any third-party messaging platform (including Meta and Telegram policies)

We reserve the right to suspend or terminate your account if you violate these terms.

5. Intellectual Property

The Service, including its software, design, branding, and documentation, is owned by Bipla and protected by intellectual property laws. You retain ownership of all content, documents, and data you upload to the Service (“Your Content”). Nothing in these Terms transfers ownership of either party's intellectual property to the other.

6. Your Content and Data

You are solely responsible for Your Content and for ensuring you have all necessary rights and permissions to upload it to the Service. By uploading content, you grant Bipla a limited, non-exclusive license to process, store, and transmit Your Content solely as necessary to provide the Service. This license terminates when you delete Your Content or your account.

You acknowledge that Your Content may be processed by third-party AI services (such as OpenAI) for the purpose of generating responses and indexing documents. You are responsible for ensuring that Your Content does not contain data that you are prohibited from sharing with such providers.

7. End-User Data and Messaging

When your AI agents interact with end users through messaging channels, you act as the data controller for the personal data of those end users. You are responsible for complying with applicable data protection laws regarding the collection and processing of end-user data through the Service. You must inform your end users about how their data is processed and obtain any necessary consents.

8. AI-Generated Content

The Service uses artificial intelligence to generate responses to end-user messages. AI-generated content is provided “as is” without any guarantee of accuracy, completeness, or fitness for a particular purpose. AI-generated content does not constitute professional, legal, medical, financial, or other specialized advice.

You are solely responsible for reviewing, verifying, and monitoring all AI-generated content delivered through your agents. Bipla is not liable for any damages arising from reliance on AI-generated content.

9. Payment and Credits

The Service operates on a credit-based billing system. Credits are consumed based on usage (e.g., conversations, document processing, storage). Purchased credits are non-refundable except as required by applicable law. We reserve the right to change pricing with 30 days' prior notice. If you enable auto-recharge, your payment method will be charged automatically when your credit balance falls below the configured threshold.

10. Third-Party Services

The Service relies on third-party providers including OpenAI, Google Cloud, Meta (WhatsApp), and Telegram. We are not responsible for the availability, performance, or policies of these third-party services. Your use of messaging channels is also subject to the terms and policies of the respective platform providers.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIPLA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO BIPLA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Bipla and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights, including end-user privacy rights.

14. Termination

Either party may terminate the use of the Service at any time. You may delete your account through the platform. We may suspend or terminate your account if you violate these Terms or if required by law. Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period to allow you to retrieve it, after which it will be permanently deleted.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Tel Aviv, Israel.

16. Changes to These Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Contact Us

If you have questions about these Terms, please contact us at hi@bipla.com.